+34 974373300 | +34 686285283

Reservation Policy

Cancellation. No fee will be charged if cancelled up to 2 days before date of arrival. Non-refundable bookings charge a 100% fee if canceled.

Payment in the hotel. A deposit can be requested for bookings in high occupation dates. Non-refundable reservations must be prepaid.

General conditions for booking at Santacristina
The current domain www.santacristina.es is property of Santa Cristina Altaoja, S.L., (from now on Santacristina) with tax identification number B-22054035, and registered office in Ctra. de Francia s/n, 22880 Canfranc-Estación – Huesca (Spain).

The purpose of this website is to provide users with all possible information on the wide range of services available.

Any users who access this website have prior knowledge and approve of the following conditions and terms:

  1. Users undertake to use the current website and its services in accordance with the established norms, and to refrain from using them for activities that breach the law and are not morally acceptable. Access to this site is the exclusive responsibility of users, and Santacristina is exempt from responsibility for any virus or other anomalies that cause detriment of any kind that could even damage operating systems. Neither is it responsible for damage caused by third parties that enter illegitimate contents without the consent of Santacristina, nor for the inappropriate use of the website.
  2. The information that appears on the website is valid at the time it was last updated, and Santacristina reserves the right to update, modify or eliminate information from the website, and to limit or deny access. Likewise, Santacristina reserves the exclusive right to carry out as many changes and modifications to both the website and the general conditions, as esteemed appropriate, at any given time and without prior notification. The one-sided modification by Santacristina of the terms of use of its website shall become valid as from the moment of publication on the website.
  3. Santacristina is not responsible for any errors in the website content. However, in the event of discrepancy between the website content and Santacristina’s printed material regarding prices or any other issue, the later shall prevail. Santacristina is not responsible for information that users may visualise by directly or indirectly following hyperlinks from its website to other websites. These links are never recommended by Santacristina, rather they may be accessed through its website for merely informative purposes. Santacristina reserves the right to withdraw these links from its website, at any time and without prior notification, and likewise, the right to deny access to its website to persons who enter information that breaches the law or is contrary to the norm, and to take appropriate legal measures against such conduct.
  4. The current website is not designed for commercial use by users, and exploitation, rectification, distribution, transfer, reproduction and publication are prohibited without the full consent of Santacristina. Users may only download website content for personal use. Santacristina is the sole owner of industrial and intellectual property rights, including software. Santacristina declares that all identifiable elements such as commercial name, logotypes, services, brands and products are its property and are protected by the regulations in force, and users shall not use them without written consent. Both Santacristina and its website users agree to expressly relinquish their corresponding jurisdiction and to submit any discords on the interpretation and execution of the current Legal Agreement to the Zaragoza Courts.

Privacy Clauses with Customers and Friends

Personal data protection

Santa Cristina Altaoja, S.L. (as from now Santacristina) undertakes to comply with the current law on automatic data processing, especially Organic Law 15/99 for Personal Data Protection of 13th December (as from now LPD). The following privacy policy is established to this end:

With a view to offering a range of products and personalised services over the website, www.santacristina.es, to improving commercial relations, and to managing customer requests, Santacristina shall automatically process customers’ and friends’ personal data for the purposes specified below.

Santacristina declares that it is fully responsible for these files that are duly recorded in the General Register of the Data Protection Agency, the data base of which can be consulted on the following website (www.agpd.es ).

Santacristina informs customers that they may exercise their right to access, rectification, erasure and blocking, directly through the website or by writing to the entity responsible for data processing, which is in all events:

Santa Cristina Altaoja S.L. Ctra. de Francia s/n 22880 Canfranc-Estación- Huesca- (Spain)

Santacristina declares the purposes for which the personal data gathered in this website shall be used:

Data transmission bookings

When the “Book Online” form is filled in, all customers and friends accept and expressly authorise Santacristina to automatically use and process personal data in order to manage bookings, to offer customers and friends services, news and personalised offers, and to improve customer relations. Likewise, customers and friends who make bookings are informed that their personal data and booking information shall be ceded to companies that must intervene in the booking and/or trip management.

Mailing or Distribution Lists

Santacristina informs friends who have agreed to be on our mailing lists, that their e-mail addresses shall be entered into an automatic file (distribution list) with the purpose of providing them with information on our services, news and special offers by e-mail.


Santacristina undertakes to not communicate personal data to third parties except in the above cases.

Santacristina guarantees that it shall deal with personal data confidentially, and that data is stored and processed in a place with the security measures established by Spanish regulations on data protection and recommended by the Spanish Agency of Data Protection.